Balto vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 14 companies use Balto and 47 use Talkdesk. No company is listed with both yet. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 7, 2026: 59 of 61 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Balto, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
14
use only Balto
0
companies use both
47
use only Talkdesk
14 companies use only Balto, 47 use only Talkdesk and 0 use both, out of the 61 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Balto
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Balto
Balto “reduced time spent on silent monitoring and scoring by over 75%.”
BrightBridge Credit Union
Vendor case study, balto.ai, published Sep 17, 2025
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Balto and Talkdesk
Which is used more, Balto or Talkdesk?
Talkdesk has more customers on usedby: 47 against 14 for Balto.
Do companies use both Balto and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Balto and Talkdesk yet.
Who uses Balto?
14 companies on usedby, each with the public page that shows it. See who uses Balto.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.