CallMiner vs Parloa: who uses which
Customers, public proof and the companies that use both.
On usedby, 39 companies use CallMiner and 36 use Parloa. No company is listed with both yet. Parloa leads among the Insurance & InsurTech companies on usedby that use either tool.Latest check Oct 8, 2026: 68 of 75 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses CallMiner, Parloa, or both
Every company with a public proof for at least one of the two tools.
39
use only CallMiner
0
companies use both
36
use only Parloa
39 companies use only CallMiner, 36 use only Parloa and 0 use both, out of the 75 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use CallMiner, Parloa or both: a share of the companies on usedby, not of the market.
CallMiner onlyBothParloa only
More common with Parloa
- Insurance & InsurTech7 of the 8 Insurance & InsurTech companies on usedby that use either tool use Parloa.
- IT Services & System Integration4 of the 6 IT Services & System Integration companies on usedby that use either tool use Parloa.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CallMinerParloaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
CallMiner
No reviewed story for CallMiner yet.
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Questions about CallMiner and Parloa
Which is used more, CallMiner or Parloa?
CallMiner has more customers on usedby: 39 against 36 for Parloa.
Do companies use both CallMiner and Parloa?
usedby has not found a company with a confirmed or observed line on both CallMiner and Parloa yet.
Who uses CallMiner?
39 companies on usedby, each with the public page that shows it. See who uses CallMiner.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.