Cognigy vs Gradient Labs: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 17 use Gradient Labs. No company is listed with both yet. Cognigy leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 72 of 75 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Gradient Labs, or both
Every company with a public proof for at least one of the two tools.
58
use only Cognigy
0
companies use both
17
use only Gradient Labs
58 companies use only Cognigy, 17 use only Gradient Labs and 0 use both, out of the 75 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
Gradient LabsWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Gradient Labs
SteadyPay scaled to 33,000 outbound calls per month
SteadyPay
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Yonder resolves disputes 150% faster with AI agents
Yonder
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Questions about Cognigy and Gradient Labs
Which is used more, Cognigy or Gradient Labs?
Cognigy has more customers on usedby: 58 against 17 for Gradient Labs.
Do companies use both Cognigy and Gradient Labs?
usedby has not found a company with a confirmed or observed line on both Cognigy and Gradient Labs yet.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Gradient Labs?
17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.