Cognigy vs Maven: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 23 use Maven. 1 company uses both, including Tripadvisor. Cognigy leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 78 of 81 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Maven, or both
Every company with a public proof for at least one of the two tools.
57
use only Cognigy
1
company uses both
22
use only Maven
57 companies use only Cognigy, 22 use only Maven and 1 uses both, out of the 80 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
We have not started tracking changes for Maven yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Cognigy |
|---|---|
 Tripadvisor | On or before Aug 2026 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
MavenWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Maven
75% reduction in response time with 60% more contacts
Mastermind
Vendor case study, mavenagi.com, published Jul 28, 2025
4x faster live support for technical questions due to lower ticket volume
Clio
Vendor case study, mavenagi.com, published Feb 24, 2026
Questions about Cognigy and Maven
Which is used more, Cognigy or Maven?
Cognigy has more customers on usedby: 58 against 23 for Maven.
Do companies use both Cognigy and Maven?
Yes. 1 company uses both on usedby, including Tripadvisor.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Maven?
23 companies on usedby, each with the public page that shows it. See who uses Maven.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.