Intercom vs Kustomer: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 32 use Kustomer. No company is listed with both yet. Intercom leads among the Artificial Intelligence companies on usedby that use either tool, Kustomer among the E-commerce & D2C companies.Latest check Oct 8, 2026: 146 of 146 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Intercom, Kustomer, or both
Every company with a public proof for at least one of the two tools.
114
use only Intercom
0
companies use both
32
use only Kustomer
114 companies use only Intercom, 32 use only Kustomer and 0 use both, out of the 146 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
We have not started tracking changes for Kustomer yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Kustomer or both: a share of the companies on usedby, not of the market.
Intercom onlyBothKustomer only
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
More common with Kustomer
- E-commerce & D2C9 of the 11 E-commerce & D2C companies on usedby that use either tool use Kustomer.
- Fashion & Apparel6 of the 6 Fashion & Apparel companies on usedby that use either tool use Kustomer.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
IntercomKustomerWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Kustomer
chat grew from 36% to 66% of all inbound volume in under 9 months
MeUndies
Vendor case study, kustomer.com, captured Oct 3, 2026
How Coterie Baby uses Kustomer
Coterie Baby
Vendor case study, kustomer.com, captured Oct 3, 2026
Questions about Intercom and Kustomer
Which is used more, Intercom or Kustomer?
Intercom has more customers on usedby: 114 against 32 for Kustomer. Intercom leads among the Artificial Intelligence companies on usedby that use either tool, Kustomer among the E-commerce & D2C companies.
Do companies use both Intercom and Kustomer?
usedby has not found a company with a confirmed or observed line on both Intercom and Kustomer yet.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Kustomer?
32 companies on usedby, each with the public page that shows it. See who uses Kustomer.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.