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Lorikeet vs Pylon: who uses which

Customers, public proof and the companies that use both.

On usedby, 19 companies use Lorikeet and 35 use Pylon. No company is listed with both yet. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Oct 8, 2026: 54 of 54 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Lorikeet, Pylon, or both

Every company with a public proof for at least one of the two tools.

19

use only Lorikeet

0

companies use both

35

use only Pylon

19 companies use only Lorikeet, 35 use only Pylon and 0 use both, out of the 54 companies on usedby that use at least one of them.

19customers
16 confirmed 3 observed

Where it lands

Fintech & Payments1
HealthTech & Digital Health1
Manufacturing1

Newest customers

No new customer since tracking started on October 8, 2026.

35customers
25 confirmed 10 observed

Where it lands

DevTools & Infrastructure7
Artificial Intelligence6
Marketing Tech3

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Lorikeet and Pylon.

By industry

Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Lorikeet, Pylon or both: a share of the companies on usedby, not of the market.

IndustryLorikeet onlyBothPylon only
DevTools & Infrastructure7 companies on usedby
0%0%100%
Artificial Intelligence6 companies on usedby
0%0%100%

Lorikeet onlyBothPylon only

More common with Pylon

  • DevTools & Infrastructure7 of the 7 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
  • Artificial Intelligence6 of the 6 Artificial Intelligence companies on usedby that use either tool use Pylon.

Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

LorikeetPylon
Customersusedby, latest check Oct 8, 2026Lorikeet: 19 (16 confirmed, 3 observed)Pylon: 35 (25 confirmed, 10 observed)
Top industryusedby, latest check Oct 8, 2026Lorikeet: No clear leadPylon: DevTools & Infrastructure (7)
Free trialLorikeet: Free trial or free plan available.lorikeetcx.ai, checked Oct 8, 2026Not checked yet
SecurityLorikeet: SOC 2 Type II, ISO 27001, HIPAAlorikeetcx.ai, checked Oct 8, 2026Not checked yet
Data residencyLorikeet: US, Australia, EUlorikeetcx.ai, checked Oct 8, 2026Not checked yet
IntegrationsLorikeet: Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloudlorikeetcx.ai, checked Oct 8, 2026Pylon: Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDutyusepylon.com, checked Oct 8, 2026
WebsiteLorikeet: lorikeetcx.aiPylon: usepylon.com

What customers report

Results as the vendor or the customer published them, with the source and the date.

Lorikeet

Email response times dropped 92% from 24 hours to roughly two.

EasyKind

Vendor case study, lorikeetcx.ai, captured Oct 8, 2026

Read the story

the answer rate moved from 10% to 100%, with Lorikeet picking up every parent call

Wonderschool

Vendor case study, lorikeetcx.ai, captured Oct 8, 2026

Read the story

Pylon

Ada completed their migration in 2 weeks with zero disruption

Ada

Vendor case study, usepylon.com, captured Oct 8, 2026

Read the story

First response times have improved from 50 minutes to under 3.5 minutes for support issues

Coalesce

Vendor case study, usepylon.com, captured Oct 8, 2026

Read the story

Questions about Lorikeet and Pylon

Which is used more, Lorikeet or Pylon?

Pylon has more customers on usedby: 35 against 19 for Lorikeet.

Do companies use both Lorikeet and Pylon?

usedby has not found a company with a confirmed or observed line on both Lorikeet and Pylon yet.

Who uses Lorikeet?

19 companies on usedby, each with the public page that shows it. See who uses Lorikeet.

Who uses Pylon?

35 companies on usedby, each with the public page that shows it. See who uses Pylon.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.