Mindset vs Tidio: who uses which
Customers, public proof and the companies that use both.
On usedby, 14 companies use Mindset and 46 use Tidio. No company is listed with both yet.Latest check Oct 4, 2026: 58 of 60 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Mindset, Tidio, or both
Every company with a public proof for at least one of the two tools.
14
use only Mindset
0
companies use both
46
use only Tidio
14 companies use only Mindset, 46 use only Tidio and 0 use both, out of the 60 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Mindset yet.
Where it lands
Newest customers
We have not started tracking changes for Tidio yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Mindset
TidioWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Mindset
Went from a 9-month timeline to weeks with the Mindset stack
5app
Vendor case study, mindset.ai, captured Oct 4, 2026
Tidio
59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance
Secureframe
Vendor case study, tidio.com, published Mar 24, 2026
400+ hours 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions
MattressNextDay
Vendor case study, tidio.com, published Mar 23, 2026
Questions about Mindset and Tidio
Which is used more, Mindset or Tidio?
Tidio has more customers on usedby: 46 against 14 for Mindset.
Do companies use both Mindset and Tidio?
usedby has not found a company with a confirmed or observed line on both Mindset and Tidio yet.
Who uses Mindset?
14 companies on usedby, each with the public page that shows it. See who uses Mindset.
Who uses Tidio?
46 companies on usedby, each with the public page that shows it. See who uses Tidio.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.