Observe Ai vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 24 companies use Observe Ai and 47 use Talkdesk. No company is listed with both yet. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 6, 2026: 68 of 71 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Observe Ai, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
24
use only Observe Ai
0
companies use both
47
use only Talkdesk
24 companies use only Observe Ai, 47 use only Talkdesk and 0 use both, out of the 71 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Observe Ai yet.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Observe Ai
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Observe Ai
With 100% QA coverage—up from just 2%
Personify Health
Vendor case study, observe.ai, captured Oct 5, 2026
Elevated focus of 90+ advisors toward high-value, learner-centered conversations
Boundless Learning
Vendor case study, observe.ai, captured Oct 5, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Observe Ai and Talkdesk
Which is used more, Observe Ai or Talkdesk?
Talkdesk has more customers on usedby: 47 against 24 for Observe Ai.
Do companies use both Observe Ai and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Observe Ai and Talkdesk yet.
Who uses Observe Ai?
24 companies on usedby, each with the public page that shows it. See who uses Observe Ai.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.