2,243 customer stories of AI tools, quoted from the pages they came from
Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.
2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.
- 60%“Today they sit at 60%, on track for 65% by the end of the quarter.”Capital on Tap uses Sierra.Vendor case studysierra.aiPublished June 2026Captured Oct 7, 2026
- four weeks“going live just four weeks after project launch”Kraken uses Sierra. Crypto & Web3.Vendor case studysierra.aiPublished June 2026Captured Oct 7, 2026
- 5%“Organizers raised 5% more in donations”GoFundMe uses Sierra.Vendor case studysierra.aiPublished June 2026Captured Oct 7, 2026
- 30%“Echo was handling more than 30% of inbound calls—now stably in the mid-30% range”ecoATM uses Sierra.Vendor case studysierra.aiPublished May 2026Captured Oct 7, 2026
- ~30%share of cases that don't require an in-clinicModern Animal uses Sierra.Vendor case studysierra.aiPublished April 2026Captured Oct 7, 2026
- 6 weeks“Time to live 6 weeks”Next uses Sierra. Retail.Vendor case studysierra.aiPublished February 2026Captured Oct 7, 2026
- 1,000 hours“Nearly 1,000 hours per month returned to exception handling and high-value work”RunBuggy uses Sierra.Vendor case studysierra.aiPublished February 2026Captured Oct 7, 2026
- 4.8/5CSAT score matched by Sierra on member chatGuild uses Sierra.Vendor case studysierra.aiPublished December 2025Captured Oct 7, 2026
- 4.7Average customer satisfaction scoreCLEAR uses Sierra.Vendor case studysierra.aiPublished April 2025Captured Oct 7, 2026
- Virgin Media O2 uses a Sierra-built AI voice agent to handle selected routine broadband fault calls, rolled out gradually. This frees human advisors to focus on complex or sensitive issues.Virgin Media O2 uses Sierra. Telecommunications.Vendor case studysierra.aiPublished September 2026Captured Oct 7, 2026
- CarMax uses Sierra's voice-enabled AI agents to handle inbound sales calls, answering common questions such as store hours and vehicle availability and routing callers to the right destination or an associate.CarMax uses Sierra. Retail.Vendor case studysierra.aiPublished August 2026Captured Oct 7, 2026
- Imprint uses Sierra to run an AI customer support agent across its co-branded credit card programs. The agent handles tasks like checking balances, making payments and issuing replacement cards, and applies…Imprint uses Sierra.Vendor case studysierra.aiPublished May 2026Captured Oct 7, 2026
- Sutter Health deployed AI agents within SutterSync, its virtual chronic disease management program, to handle device troubleshooting and patient support at scale.Sutter Health uses Sierra.Vendor case studysierra.aiPublished April 2026Captured Oct 1, 2026
- Safelite uses Sierra's conversational AI platform for Scarlett, a direct-to-consumer AI agent that answers questions, explains options and guides customers through booking auto glass repairs via chat and voice.Safelite uses Sierra.Vendor case studysierra.aiPublished November 2025Captured Oct 7, 2026
- ADT launched a Sierra AI agent to answer customer Help Centre questions, covering troubleshooting, account and billing topics.ADT uses Sierra. Cybersecurity.Vendor case studysierra.aiPublished November 2024Captured Oct 1, 2026
- SiriusXM uses Sierra to run a generative AI customer service agent named Harmony. It handles subscriber requests such as refreshing an in-car radio, making a payment, and updating billing information through natural…SiriusXM uses Sierra. Streaming & Content.Vendor case studysierra.aiPublished February 2024Captured Oct 1, 2026
- Woodside deployed a Sierra-built AI agent as a 24-hour digital concierge, starting with a website chat that answers guest questions and books restaurant reservations.Woodside Collection uses Sierra.Vendor case studysierra.aiCaptured Oct 7, 2026
