Agentforce vs Assembled: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 44 use Assembled. 2 companies use both, including Bombardier and Xero. Assembled leads among the Fintech & Payments companies on usedby that use either tool.Latest check Nov 15, 2026: 82 of 82 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Assembled, or both
Every company with a public proof for at least one of the two tools.
36
listed for Agentforce only
2
companies use both
1 of them is listed through a job post on one side, the weakest proof.
42
listed for Assembled only
On usedby, 36 companies are listed for Agentforce only, 42 are listed for Assembled only and 2 use both, 1 of them through a job post on one side, out of the 80 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Assembled |
|---|---|
 Bombardier | — |
 Xerojob post for Assembled | Job post, Sep 2026 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 6; Assembled, 3 of 6. Missing facts remain unverified, not absent features.
Agentforce
AssembledWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Assembled
Through improved schedule adherence alone, NEXT Insurance has already saved $957K.
NEXT Insurance
Vendor case study, assembled.com, captured Nov 15, 2026
Achieved 60% improvement in average handle time
Preply
Vendor case study, assembled.com, captured Nov 15, 2026
Evidence for your decision: Assembled
Source observations. Check the required plan and conditions before choosing.
Documented tasks
No reviewed task examples are available yet.
Choice criteria
Integration: ZendeskSourced observation
Plan: Unknown
Zendesk Sync tickets and custom statuses, forecast for all channels, and automate resolutions with AI.
Pricing: $25Recheck required
Plan: CORE
Scope: /MONTH
Conditions: The passage includes multiple prices; verify the applicable price
CORE $25 /MONTH PRO $45 /MONTH ENTERPRISE $75 /MONTH
Pricing: $45Recheck required
Plan: PRO
Scope: /MONTH
Conditions: The passage includes multiple prices; verify the applicable price
CORE $25 /MONTH PRO $45 /MONTH ENTERPRISE $75 /MONTH
Pricing: $75Recheck required
Plan: ENTERPRISE
Scope: /MONTH
Conditions: The passage includes multiple prices; verify the applicable price
CORE $25 /MONTH PRO $45 /MONTH ENTERPRISE $75 /MONTH
Integration: ZendeskSourced observation
Plan: Unknown
Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; Case deployment scope only; general connector availability, exact operations and plan entitlement unknown.; Surrounding source identifies Zendesk knowledge base and integration; hourly sync applies to Arbiter deployment only.; Product scope needs verification
Product: Assembled Arbiter Sports deployment
Setup and limits: Documented only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
The sync runs hourly, so new or updated articles show up in Assembled without a separate step.
Questions about Agentforce and Assembled
Which is used more, Agentforce or Assembled?
Assembled has more customers on usedby: 44 against 38 for Agentforce.
Do companies use both Agentforce and Assembled?
Yes. 2 companies use both on usedby, including Bombardier and Xero.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Assembled?
44 companies on usedby, each with the public page that shows it. See who uses Assembled.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.