Agentforce vs Observe.AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 36 use Observe.AI. 1 company uses both, including Uber. Observe.AI leads among the HealthTech & Digital Health companies on usedby that use either tool.Latest check Nov 15, 2026: 74 of 74 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Observe.AI, or both
Every company with a public proof for at least one of the two tools.
37
listed for Agentforce only
1
company uses both
35
listed for Observe.AI only
On usedby, 37 companies are listed for Agentforce only, 35 are listed for Observe.AI only and 1 uses both, out of the 73 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 Uber |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Agentforce, Observe.AI or both: a share of the companies on usedby, not of the market.
Listed for Agentforce onlyBothListed for Observe.AI only
More common with Observe.AI
- HealthTech & Digital Health8 of the 8 HealthTech & Digital Health companies on usedby that use either tool use Observe.AI.
- Insurance & InsurTech4 of the 6 Insurance & InsurTech companies on usedby that use either tool use Observe.AI.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 6; Observe.AI, 5 of 6. Missing facts remain unverified, not absent features.
AgentforceObserve.AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Observe.AI
With 100% QA coverage—up from just 2%
Personify Health
Vendor case study, observe.ai, captured Nov 7, 2026
overall handle time has dropped to ~5.5 minutes, down from roughly eight minutes
Clearwater Benefits
Vendor case study, observe.ai, captured Nov 7, 2026
Questions about Agentforce and Observe.AI
Which is used more, Agentforce or Observe.AI?
Agentforce has more customers on usedby: 38 against 36 for Observe.AI.
Do companies use both Agentforce and Observe.AI?
Yes. 1 company uses both on usedby, including Uber.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Observe.AI?
36 companies on usedby, each with the public page that shows it. See who uses Observe.AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.