Cognigy vs Yuma: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 22 use Yuma. 2 companies use both, including Linkedin and X. Cognigy leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 74 of 80 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Yuma, or both
Every company with a public proof for at least one of the two tools.
56
use only Cognigy
2
companies use both
20
use only Yuma
56 companies use only Cognigy, 20 use only Yuma and 2 use both, out of the 78 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
We have not started tracking changes for Yuma yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Linkedin |
 X |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Cognigy
YumaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Yuma
cut average resolution times by 90%
Finn
Vendor case study, yuma.ai, published Jul 29, 2025
Today, first response time holds steady at around 12 minutes.
Javvy Coffee
Vendor case study, yuma.ai, published Feb 6, 2026
Questions about Cognigy and Yuma
Which is used more, Cognigy or Yuma?
Cognigy has more customers on usedby: 58 against 22 for Yuma.
Do companies use both Cognigy and Yuma?
Yes. 2 companies use both on usedby, including Linkedin and X.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Yuma?
22 companies on usedby, each with the public page that shows it. See who uses Yuma.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.