Gorgias vs Parloa: who uses which
Customers, public proof and the companies that use both.
On usedby, 22 companies use Gorgias and 36 use Parloa. No company is listed with both yet. Parloa leads among the Insurance & InsurTech companies on usedby that use either tool.Latest check Oct 8, 2026: 51 of 58 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gorgias, Parloa, or both
Every company with a public proof for at least one of the two tools.
22
use only Gorgias
0
companies use both
36
use only Parloa
22 companies use only Gorgias, 36 use only Parloa and 0 use both, out of the 58 companies on usedby that use at least one of them.
Where it lands
No industry is known for these customers yet.
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Gorgias
ParloaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gorgias
19.2x ROI on AI-driven sales interactions
Pepper
Vendor case study, gorgias.com, published Mar 5, 2025
600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)
Cabau Lifestyle
Vendor case study, gorgias.com, published Feb 24, 2026
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Questions about Gorgias and Parloa
Which is used more, Gorgias or Parloa?
Parloa has more customers on usedby: 36 against 22 for Gorgias.
Do companies use both Gorgias and Parloa?
usedby has not found a company with a confirmed or observed line on both Gorgias and Parloa yet.
Who uses Gorgias?
22 companies on usedby, each with the public page that shows it. See who uses Gorgias.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.