Gorgias vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 22 companies use Gorgias and 47 use Talkdesk. No company is listed with both yet. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 8, 2026: 67 of 69 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gorgias, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
22
use only Gorgias
0
companies use both
47
use only Talkdesk
22 companies use only Gorgias, 47 use only Talkdesk and 0 use both, out of the 69 companies on usedby that use at least one of them.
Where it lands
No industry is known for these customers yet.
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Gorgias
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gorgias
19.2x ROI on AI-driven sales interactions
Pepper
Vendor case study, gorgias.com, published Mar 5, 2025
600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)
Cabau Lifestyle
Vendor case study, gorgias.com, published Feb 24, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Gorgias and Talkdesk
Which is used more, Gorgias or Talkdesk?
Talkdesk has more customers on usedby: 47 against 22 for Gorgias.
Do companies use both Gorgias and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Gorgias and Talkdesk yet.
Who uses Gorgias?
22 companies on usedby, each with the public page that shows it. See who uses Gorgias.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.