Gradient Labs vs Intercom: who uses which
Customers, public proof and the companies that use both.
On usedby, 17 companies use Gradient Labs and 114 use Intercom. No company is listed with both yet. Intercom leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 8, 2026: 131 of 131 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gradient Labs, Intercom, or both
Every company with a public proof for at least one of the two tools.
17
use only Gradient Labs
0
companies use both
114
use only Intercom
17 companies use only Gradient Labs, 114 use only Intercom and 0 use both, out of the 131 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Gradient Labs, Intercom or both: a share of the companies on usedby, not of the market.
Gradient Labs onlyBothIntercom only
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Gradient LabsIntercomWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gradient Labs
SteadyPay scaled to 33,000 outbound calls per month
SteadyPay
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Yonder resolves disputes 150% faster with AI agents
Yonder
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Questions about Gradient Labs and Intercom
Which is used more, Gradient Labs or Intercom?
Intercom has more customers on usedby: 114 against 17 for Gradient Labs.
Do companies use both Gradient Labs and Intercom?
usedby has not found a company with a confirmed or observed line on both Gradient Labs and Intercom yet.
Who uses Gradient Labs?
17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.