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Gradient Labs vs Sanas: who uses which

Customers, public proof and the companies that use both.

On usedby, 17 companies use Gradient Labs and 48 use Sanas. No company is listed with both yet. Gradient Labs leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 8, 2026: 65 of 65 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Gradient Labs, Sanas, or both

Every company with a public proof for at least one of the two tools.

17

use only Gradient Labs

0

companies use both

48

use only Sanas

17 companies use only Gradient Labs, 48 use only Sanas and 0 use both, out of the 65 companies on usedby that use at least one of them.

Gradient Labs

Open Gradient Labs
17customers
9 confirmed 8 observed

Where it lands

Fintech & Payments3

Newest customers

No new customer since tracking started on October 7, 2026.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Gradient Labs and Sanas.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

Gradient LabsSanas
Customersusedby, latest check Oct 8, 2026Gradient Labs: 17 (9 confirmed, 8 observed)Sanas: 48 (24 confirmed, 24 observed)
Top industryusedby, latest check Oct 8, 2026Gradient Labs: Fintech & Payments (3)Sanas: Telecommunications (4)
CategoryusedbyGradient Labs: Customer Service AutomationSanas: Customer Service Automation
SecurityNot checked yetSanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026
LanguagesNot checked yetSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026
IntegrationsNot checked yetSanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026
WebsiteGradient Labs: gradient-labs.aiSanas: sanas.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Gradient Labs

SteadyPay scaled to 33,000 outbound calls per month

SteadyPay

Vendor case study, gradient-labs.ai, captured Oct 7, 2026

Read the story

Yonder resolves disputes 150% faster with AI agents

Yonder

Vendor case study, gradient-labs.ai, captured Oct 7, 2026

Read the story

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Questions about Gradient Labs and Sanas

Which is used more, Gradient Labs or Sanas?

Sanas has more customers on usedby: 48 against 17 for Gradient Labs.

Do companies use both Gradient Labs and Sanas?

usedby has not found a company with a confirmed or observed line on both Gradient Labs and Sanas yet.

Who uses Gradient Labs?

17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.