Hiver vs Kustomer: who uses which
Customers, public proof and the companies that use both.
On usedby, 19 companies use Hiver and 32 use Kustomer. No company is listed with both yet. Kustomer leads among the E-commerce & D2C companies on usedby that use either tool.Latest check Oct 3, 2026: 47 of 51 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Hiver, Kustomer, or both
Every company with a public proof for at least one of the two tools.
19
use only Hiver
0
companies use both
32
use only Kustomer
19 companies use only Hiver, 32 use only Kustomer and 0 use both, out of the 51 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Where it lands
Newest customers
We have not started tracking changes for Kustomer yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Hiver, Kustomer or both: a share of the companies on usedby, not of the market.
Hiver onlyBothKustomer only
More common with Kustomer
- E-commerce & D2C9 of the 9 E-commerce & D2C companies on usedby that use either tool use Kustomer.
- Fashion & Apparel6 of the 6 Fashion & Apparel companies on usedby that use either tool use Kustomer.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
HiverKustomerWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Hiver
61 hours saved every month
Oakland Public Education Fund
Vendor case study, hiverhq.com, captured Oct 3, 2026
Across teams, this translates to over 160 hours saved per month
Travelist
Vendor case study, hiverhq.com, captured Oct 3, 2026
Kustomer
chat grew from 36% to 66% of all inbound volume in under 9 months
MeUndies
Vendor case study, kustomer.com, captured Oct 3, 2026
How Coterie Baby uses Kustomer
Coterie Baby
Vendor case study, kustomer.com, captured Oct 3, 2026
Questions about Hiver and Kustomer
Which is used more, Hiver or Kustomer?
Kustomer has more customers on usedby: 32 against 19 for Hiver.
Do companies use both Hiver and Kustomer?
usedby has not found a company with a confirmed or observed line on both Hiver and Kustomer yet.
Who uses Hiver?
19 companies on usedby, each with the public page that shows it. See who uses Hiver.
Who uses Kustomer?
32 companies on usedby, each with the public page that shows it. See who uses Kustomer.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.