Intercom vs Parloa: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 36 use Parloa. No company is listed with both yet. Intercom leads among the Artificial Intelligence companies on usedby that use either tool, Parloa among the Insurance & InsurTech companies.Latest check Oct 8, 2026: 143 of 150 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Intercom, Parloa, or both
Every company with a public proof for at least one of the two tools.
114
use only Intercom
0
companies use both
36
use only Parloa
114 companies use only Intercom, 36 use only Parloa and 0 use both, out of the 150 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Parloa or both: a share of the companies on usedby, not of the market.
Intercom onlyBothParloa only
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
More common with Parloa
- Insurance & InsurTech7 of the 7 Insurance & InsurTech companies on usedby that use either tool use Parloa.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
IntercomParloaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Questions about Intercom and Parloa
Which is used more, Intercom or Parloa?
Intercom has more customers on usedby: 114 against 36 for Parloa. Intercom leads among the Artificial Intelligence companies on usedby that use either tool, Parloa among the Insurance & InsurTech companies.
Do companies use both Intercom and Parloa?
usedby has not found a company with a confirmed or observed line on both Intercom and Parloa yet.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.