Pylon vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 35 companies use Pylon and 47 use Talkdesk. No company is listed with both yet. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.Latest check Oct 8, 2026: 80 of 82 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Pylon, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
35
use only Pylon
0
companies use both
47
use only Talkdesk
35 companies use only Pylon, 47 use only Talkdesk and 0 use both, out of the 82 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Pylon, Talkdesk or both: a share of the companies on usedby, not of the market.
Pylon onlyBothTalkdesk only
More common with Pylon
- DevTools & Infrastructure7 of the 7 DevTools & Infrastructure companies on usedby that use either tool use Pylon.
- Artificial Intelligence6 of the 6 Artificial Intelligence companies on usedby that use either tool use Pylon.
More common with Talkdesk
- Banking & Mortgages7 of the 7 Banking & Mortgages companies on usedby that use either tool use Talkdesk.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
PylonTalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Pylon
Ada completed their migration in 2 weeks with zero disruption
Ada
Vendor case study, usepylon.com, captured Oct 8, 2026
First response times have improved from 50 minutes to under 3.5 minutes for support issues
Coalesce
Vendor case study, usepylon.com, captured Oct 8, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Pylon and Talkdesk
Which is used more, Pylon or Talkdesk?
Talkdesk has more customers on usedby: 47 against 35 for Pylon. Pylon leads among the DevTools & Infrastructure companies on usedby that use either tool, Talkdesk among the Banking & Mortgages companies.
Do companies use both Pylon and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Pylon and Talkdesk yet.
Who uses Pylon?
35 companies on usedby, each with the public page that shows it. See who uses Pylon.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.