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Sanas vs Yuma: who uses which

Customers, public proof and the companies that use both.

On usedby, 48 companies use Sanas and 22 use Yuma. No company is listed with both yet. Sanas leads among the Telecommunications companies on usedby that use either tool.Latest check Oct 8, 2026: 67 of 70 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.

Who uses Sanas, Yuma, or both

Every company with a public proof for at least one of the two tools.

48

use only Sanas

0

companies use both

22

use only Yuma

48 companies use only Sanas, 22 use only Yuma and 0 use both, out of the 70 companies on usedby that use at least one of them.

48customers
24 confirmed 24 observed

Where it lands

Telecommunications4
Fintech & Payments2
Banking & Mortgages1

Newest customers

No new customer since tracking started on October 8, 2026.

22customers
14 confirmed 8 observed

Where it lands

Beauty & Cosmetics2
E-commerce & D2C1
HR & Recruiting1

Newest customers

We have not started tracking changes for Yuma yet.

Who uses both

Companies with a confirmed or observed line on both tools.

No company uses both yetusedby has not found a company with a confirmed or observed line on both Sanas and Yuma.

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

SanasYuma
Customersusedby, latest check Oct 8, 2026Sanas: 48 (24 confirmed, 24 observed)Yuma: 22 (14 confirmed, 8 observed)
Top industryusedby, latest check Oct 8, 2026Sanas: Telecommunications (4)Yuma: No clear lead
PricingNot checked yetYuma: Starter: $14,400 /yr; Growth: $40,000 /yr; Scale: $90,000 /yryuma.ai, checked Oct 7, 2026
SecuritySanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026Yuma: SOC 2 Type IIyuma.ai, checked Oct 7, 2026
LanguagesSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026Not checked yet
IntegrationsSanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026Yuma: Shopify, Gorgias, Zendesk, Recharge, Klaviyoyuma.ai, checked Oct 7, 2026
WebsiteSanas: sanas.aiYuma: yuma.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Yuma

cut average resolution times by 90%

Finn

Vendor case study, yuma.ai, published Jul 29, 2025

Read the story

Today, first response time holds steady at around 12 minutes.

Javvy Coffee

Vendor case study, yuma.ai, published Feb 6, 2026

Read the story

Questions about Sanas and Yuma

Which is used more, Sanas or Yuma?

Sanas has more customers on usedby: 48 against 22 for Yuma.

Do companies use both Sanas and Yuma?

usedby has not found a company with a confirmed or observed line on both Sanas and Yuma yet.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

Who uses Yuma?

22 companies on usedby, each with the public page that shows it. See who uses Yuma.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.