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Contact center AI tools used by Professional Services companies

Each line links its public proof and the date usedby last checked it.

19

Professional Services companies use Contact center AI tools

10 confirmed 8 observed 1 signal

The most used: Dialpad (8), Sanas (4), and Talkdesk (3).Data as of Oct 25, 2026

Ranking

Tools ranked by the Professional Services companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 10 of 19.

  • DayforceObserved5,001–10,000 employeesChecked Oct 25, 2026
  • Morgan & MorganObserved5,001–10,000 employeesChecked Oct 24, 2026
  • XeroSignal5,001–10,000 employeesChecked Oct 11, 2026

Strongest proof

Confirmed or declared: 10 of 19. This view filters what you read, never what is counted.

  • FortemConfirmed1–50 employeesChecked Oct 25, 2026
  • AloricaConfirmedChecked Oct 25, 2026
  • DeputyConfirmed201–1,000 employeesChecked Oct 24, 2026

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Dialpad8 companies · Checked Oct 24, 20268
    4 confirmed 4 observed

    Dialpad profile

  2. 2Sanas4 companies · Checked Oct 24, 20264
    3 confirmed 1 observed

    Sanas profile

  3. 3Talkdesk3 companies · Checked Oct 25, 20263
    1 confirmed 1 observed 1 signal

    Talkdesk profile

  4. 4Level AI2 companies · Checked Oct 21, 20262
    1 confirmed 1 observed

    Level AI profile

  5. 5CallMiner2 companies · Checked Oct 25, 20262
    0 confirmed 2 observed

    CallMiner profile

  6. 6Cresta1 company · Checked Oct 21, 20261
    1 confirmed 0 observed

    Cresta profile

  7. 7Assembled1 company · Checked Oct 11, 20261
    0 confirmed 0 observed 1 signal

    Assembled profile

How usedby counts

10 confirmed 8 observed 1 signal

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 25, 2026.

Questions

Which Contact center AI tools do Professional Services companies use most?

Dialpad leads: 8 of the 19 Professional Services companies on usedby that use Contact center AI tools use it. Next: Sanas (4), Talkdesk (3), Level AI (2), and CallMiner (2). See Dialpad.

How many Professional Services companies use Contact center AI tools?

19 Professional Services companies on usedby use at least one of 7 Contact center AI tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 19 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 8 observed and 1 known from a job post.

How does usedby build this ranking?

usedby counts each Professional Services company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.