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Contact center AI tools used by Finance companies

Each line links its public proof and the date usedby last checked it.

103

Finance companies use Contact center AI tools

60 confirmed 41 observed 2 signals

The most used: Glia (30), Talkdesk (13), and Sanas (12).Data as of Oct 25, 2026

Ranking

Tools ranked by the Finance companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 64 of 103.

  • AllyConfirmed10,001+ employeesChecked Oct 19, 2026
  • New York LifeObserved10,001+ employeesChecked Oct 25, 2026
  • SantanderObserved10,001+ employeesChecked Oct 25, 2026

Strongest proof

Confirmed or declared: 60 of 103. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Glia30 companies · Checked Oct 19, 202630
    24 confirmed 6 observed

    Glia profile

    Show 20 more companies
  2. 2Talkdesk13 companies · Checked Oct 25, 202613
    8 confirmed 5 observed

    Talkdesk profile

    Show 3 more companies
  3. 3Sanas12 companies · Checked Oct 24, 202612
    6 confirmed 6 observed

    Sanas profile

    Show 2 more companies
  4. 4Assembled11 companies · Checked Oct 24, 202611
    6 confirmed 3 observed 2 signals

    Assembled profile

    Show 1 more company
  5. 5Observe.AI9 companies · Checked Oct 20, 20269
    7 confirmed 2 observed

    Observe.AI profile

  6. 6Balto8 companies · Checked Oct 7, 20268
    1 confirmed 7 observed

    Balto profile

  7. 7CallMiner8 companies · Checked Oct 25, 20268
    0 confirmed 8 observed

    CallMiner profile

  8. 8Cresta7 companies · Checked Oct 21, 20267
    6 confirmed 1 observed

    Cresta profile

  9. 9Level AI5 companies · Checked Oct 21, 20265
    2 confirmed 3 observed

    Level AI profile

  10. 10Sprinklr4 companies · Checked Oct 23, 20264
    3 confirmed 0 observed 1 signal

    Sprinklr profile

  11. 11Dialpad1 company · Checked Oct 24, 20261
    0 confirmed 1 observed

    Dialpad profile

How usedby counts

60 confirmed 41 observed 2 signals

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 25, 2026.

Questions

Which Contact center AI tools do Finance companies use most?

Glia leads: 30 of the 103 Finance companies on usedby that use Contact center AI tools use it. Next: Talkdesk (13), Sanas (12), Assembled (11), and Observe.AI (9). See Glia.

How many Finance companies use Contact center AI tools?

103 Finance companies on usedby use at least one of 11 Contact center AI tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 103 companies, each counted at its strongest proof: 60 confirmed, 0 declared, 41 observed and 2 known from a job post.

How does usedby build this ranking?

usedby counts each Finance company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.

Contact center AI by industry within Finance