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Contact center AI tools used by Commerce & Retail companies

Each line links its public proof and the date usedby last checked it.

29

Commerce & Retail companies use Contact center AI tools

12 confirmed 17 observed

The most used: Talkdesk (8), Level AI (6), and Assembled (6).Data as of Oct 25, 2026

Ranking

Tools ranked by the Commerce & Retail companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 11 of 29.

  • Kwik TripObserved10,001+ employeesChecked Oct 25, 2026
  • CarMaxObserved10,001+ employeesChecked Oct 25, 2026
  • AshleyObserved10,001+ employeesChecked Oct 24, 2026

Strongest proof

Confirmed or declared: 12 of 29. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Talkdesk8 companies · Checked Oct 25, 20268
    5 confirmed 3 observed

    Talkdesk profile

  2. 2Level AI6 companies · Checked Oct 21, 20266
    4 confirmed 2 observed

    Level AI profile

  3. 3Assembled6 companies · Checked Oct 24, 20266
    1 confirmed 5 observed

    Assembled profile

  4. 4Dialpad3 companies · Checked Oct 24, 20263
    1 confirmed 2 observed

    Dialpad profile

  5. 5CallMiner3 companies · Checked Oct 25, 20263
    0 confirmed 3 observed

    CallMiner profile

  6. 6Sprinklr2 companies · Checked Oct 19, 20262
    1 confirmed 1 observed

    Sprinklr profile

  7. 7Balto1 company · Checked Oct 7, 20261
    0 confirmed 1 observed

    Balto profile

  8. 8Sanas1 company · Checked Oct 24, 20261
    0 confirmed 1 observed

    Sanas profile

How usedby counts

12 confirmed 17 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 25, 2026.

Questions

Which Contact center AI tools do Commerce & Retail companies use most?

Talkdesk leads: 8 of the 29 Commerce & Retail companies on usedby that use Contact center AI tools use it. Next: Level AI (6), Assembled (6), Dialpad (3), and CallMiner (3). See Talkdesk.

How many Commerce & Retail companies use Contact center AI tools?

29 Commerce & Retail companies on usedby use at least one of 8 Contact center AI tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 29 companies, each counted at its strongest proof: 12 confirmed, 0 declared, 17 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.