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Contact center AI tools used by Technology & Connectivity companies

Each line links its public proof and the date usedby last checked it.

64

Technology & Connectivity companies use Contact center AI tools

29 confirmed 34 observed 1 signal

The most used: Sanas (25), Sprinklr (8), and CallMiner (8).Data as of Oct 25, 2026

Ranking

Tools ranked by the Technology & Connectivity companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 28 of 64.

  • OrangeConfirmed10,001+ employeesChecked Oct 25, 2026
  • AutodeskConfirmed10,001+ employeesChecked Oct 24, 2026
  • VivoConfirmed10,001+ employeesChecked Oct 19, 2026

Strongest proof

Confirmed or declared: 29 of 64. This view filters what you read, never what is counted.

  • OrangeConfirmed10,001+ employeesChecked Oct 25, 2026
  • Alarm.comConfirmed1,001–5,000 employeesChecked Oct 25, 2026
  • CanonConfirmedChecked Oct 25, 2026

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Sanas25 companies · Checked Oct 24, 202625
    7 confirmed 18 observed

    Sanas profile

    Show 15 more companies
  2. 2Sprinklr8 companies · Checked Oct 20, 20268
    6 confirmed 1 observed 1 signal

    Sprinklr profile

  3. 3CallMiner8 companies · Checked Oct 25, 20268
    0 confirmed 8 observed

    CallMiner profile

  4. 4Assembled7 companies · Checked Oct 24, 20267
    3 confirmed 3 observed 1 signal

    Assembled profile

  5. 5Cresta5 companies · Checked Oct 21, 20265
    3 confirmed 2 observed

    Cresta profile

  6. 6Talkdesk5 companies · Checked Oct 25, 20265
    3 confirmed 2 observed

    Talkdesk profile

  7. 7Dialpad4 companies · Checked Oct 24, 20264
    2 confirmed 2 observed

    Dialpad profile

  8. 8Observe.AI3 companies · Checked Oct 20, 20263
    2 confirmed 1 observed

    Observe.AI profile

  9. 9Level AI2 companies · Checked Oct 21, 20262
    2 confirmed 0 observed

    Level AI profile

  10. 10Balto1 company · Checked Oct 7, 20261
    1 confirmed 0 observed

    Balto profile

How usedby counts

29 confirmed 34 observed 1 signal

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

1 company that sells software was left out, so a vendor is never counted as a user.

Data as of October 25, 2026.

Questions

Which Contact center AI tools do Technology & Connectivity companies use most?

Sanas leads: 25 of the 64 Technology & Connectivity companies on usedby that use Contact center AI tools use it. Next: Sprinklr (8), CallMiner (8), Assembled (7), and Cresta (5). See Sanas.

How many Technology & Connectivity companies use Contact center AI tools?

64 Technology & Connectivity companies on usedby use at least one of 10 Contact center AI tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 64 companies, each counted at its strongest proof: 29 confirmed, 0 declared, 34 observed and 1 known from a job post.

How does usedby build this ranking?

usedby counts each Technology & Connectivity company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.

Contact center AI in other industries

Contact center AI by industry within Technology & Connectivity