Ada vs Assembled: who uses which
Customers, public proof and the companies that use both.
On usedby, 35 companies use Ada and 39 use Assembled. 2 companies use both, including Canva and GoFundMe.Latest check Oct 8, 2026: 66 of 74 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Ada, Assembled, or both
Every company with a public proof for at least one of the two tools.
33
use only Ada
2
companies use both
37
use only Assembled
33 companies use only Ada, 37 use only Assembled and 2 use both, out of the 72 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Ada yet.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Canva |
 GoFundMe |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Ada, Assembled or both: a share of the companies on usedby, not of the market.
Ada onlyBothAssembled only
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Ada
AssembledWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Ada
By 2026, that number had climbed to 77%
Dott
Vendor case study, ada.cx, published May 21, 2026
Melodie is involved in about 85% of Deezer's support contacts
Deezer
Vendor case study, ada.cx, published Aug 17, 2026
Assembled
Through improved schedule adherence alone, NEXT Insurance has already saved $957K.
NEXT Insurance
Vendor case study, assembled.com, captured Oct 8, 2026
average handle time has dropped by 60%
Preply
Vendor case study, assembled.com, captured Oct 8, 2026
Questions about Ada and Assembled
Which is used more, Ada or Assembled?
Assembled has more customers on usedby: 39 against 35 for Ada.
Do companies use both Ada and Assembled?
Yes. 2 companies use both on usedby, including Canva and GoFundMe.
Who uses Ada?
35 companies on usedby, each with the public page that shows it. See who uses Ada.
Who uses Assembled?
39 companies on usedby, each with the public page that shows it. See who uses Assembled.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.