Ada vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 35 companies use Ada and 27 use Zendesk AI. No company is listed with both yet. Ada leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 5, 2026: 50 of 62 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Ada, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
34
use only Ada
0
companies use both
26
use only Zendesk AI
34 companies use only Ada, 26 use only Zendesk AI and 0 use both, out of the 61 companies on usedby that use at least one of them.
1 more company is listed for both, with a job post on one side: not counted as using both.
Where it lands
Newest customers
We have not started tracking changes for Ada yet.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Ada, Zendesk AI or both: a share of the companies on usedby, not of the market.
Ada onlyBothZendesk AI only
More common with Ada
- Fintech & Payments6 of the 6 Fintech & Payments companies on usedby that use either tool use Ada.
- E-commerce & D2C3 of the 5 E-commerce & D2C companies on usedby that use either tool use Ada.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Ada
Zendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Ada
By 2026, that number had climbed to 77%
Dott
Vendor case study, ada.cx, published May 21, 2026
Melodie is involved in about 85% of Deezer's support contacts
Deezer
Vendor case study, ada.cx, published Aug 17, 2026
Zendesk AI
a reduction by more than 56 percent
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
more than 50 percent of Babbel’s tickets are automated through AI agents
Babbel
Vendor case study, zendesk.com, published Feb 11, 2026
Questions about Ada and Zendesk AI
Which is used more, Ada or Zendesk AI?
Ada has more customers on usedby: 35 against 27 for Zendesk AI.
Do companies use both Ada and Zendesk AI?
usedby has not found a company with a confirmed or observed line on both Ada and Zendesk AI yet.
Who uses Ada?
35 companies on usedby, each with the public page that shows it. See who uses Ada.
Who uses Zendesk AI?
27 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.