Agentforce vs Cresta: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 20 use Cresta. 2 companies use both, including Vivint and CVS Health. Cresta leads among the Travel & Hospitality companies on usedby that use either tool.Latest check Nov 15, 2026: 58 of 58 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Cresta, or both
Every company with a public proof for at least one of the two tools.
36
listed for Agentforce only
2
companies use both
18
listed for Cresta only
On usedby, 36 companies are listed for Agentforce only, 18 are listed for Cresta only and 2 use both, out of the 56 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Cresta |
|---|---|
 Vivint | On or before Jul 2025 |
 CVS Health | — |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Agentforce, Cresta or both: a share of the companies on usedby, not of the market.
Listed for Agentforce onlyBothListed for Cresta only
More common with Cresta
- Travel & Hospitality4 of the 6 Travel & Hospitality companies on usedby that use either tool use Cresta.
- Fintech & Payments5 of the 5 Fintech & Payments companies on usedby that use either tool use Cresta.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 5; Cresta, 0 of 5. Missing facts remain unverified, not absent features.
AgentforceCrestaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Cresta
$2.37 million in additional annual revenue in the 2 years since deploying Cresta
Aptive
Vendor case study, cresta.com, captured Nov 7, 2026
Vivint agents increased their closed won rate by nearly 7%
Vivint
Vendor case study, cresta.com, captured Nov 7, 2026
Evidence for your decision: Cresta
Source observations. Check the required plan and conditions before choosing.
Documented tasks
No reviewed task examples are available yet.
Choice criteria
Integration: SalesforceSourced observation
Plan: Unknown
Conditions: Salesforce logo alt text is listed in the official integrations catalog. Catalog listing only; named plan, permissions, connector version, operations and data direction remain unknown.
Product: Cresta
Setup and limits: Documented catalog listing only; not_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
Salesforce
Questions about Agentforce and Cresta
Which is used more, Agentforce or Cresta?
Agentforce has more customers on usedby: 38 against 20 for Cresta.
Do companies use both Agentforce and Cresta?
Yes. 2 companies use both on usedby, including Vivint and CVS Health.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Cresta?
20 companies on usedby, each with the public page that shows it. See who uses Cresta.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.