Agentforce vs Sprinklr: who uses which
Customers, public proof and the companies that use both.
On usedby, 38 companies use Agentforce and 31 use Sprinklr. 1 company uses both, including Uber.Latest check Nov 15, 2026: 69 of 69 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Agentforce, Sprinklr, or both
Every company with a public proof for at least one of the two tools.
37
listed for Agentforce only
1
company uses both
30
listed for Sprinklr only
On usedby, 37 companies are listed for Agentforce only, 30 are listed for Sprinklr only and 1 uses both, out of the 68 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Sprinklr |
|---|---|
 Uber | On or before Oct 2024 |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Agentforce, 1 of 6; Sprinklr, 4 of 6. Missing facts remain unverified, not absent features.
Agentforce
SprinklrWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Agentforce
$20 million lift to marketing-driven sales pipeline
Salesforce
Company's own page, salesforce.com, captured Nov 15, 2026
Agentforce delivered answers 58% faster than Greenlane's shared call center model
Greenlane
Vendor case study, salesforce.com, captured Nov 15, 2026
Sprinklr
Now it’s around five minutes, which is a remarkable 91% improvement.
Umniah
Vendor case study, sprinklr.com, captured Nov 7, 2026
enabled a 100% increase in the number of projects the SIP team executes for Microsoft stakeholders
Microsoft
Vendor case study, sprinklr.com, captured Nov 7, 2026
Questions about Agentforce and Sprinklr
Which is used more, Agentforce or Sprinklr?
Agentforce has more customers on usedby: 38 against 31 for Sprinklr.
Do companies use both Agentforce and Sprinklr?
Yes. 1 company uses both on usedby, including Uber.
Who uses Agentforce?
38 companies on usedby, each with the public page that shows it. See who uses Agentforce.
Who uses Sprinklr?
31 companies on usedby, each with the public page that shows it. See who uses Sprinklr.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.