Gradient Labs vs Kustomer: who uses which
Customers, public proof and the companies that use both.
On usedby, 17 companies use Gradient Labs and 32 use Kustomer. No company is listed with both yet. Kustomer leads among the E-commerce & D2C companies on usedby that use either tool.Latest check Oct 7, 2026: 49 of 49 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gradient Labs, Kustomer, or both
Every company with a public proof for at least one of the two tools.
17
use only Gradient Labs
0
companies use both
32
use only Kustomer
17 companies use only Gradient Labs, 32 use only Kustomer and 0 use both, out of the 49 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Kustomer yet.
Who uses both
Companies with a confirmed or observed line on both tools.
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Gradient Labs, Kustomer or both: a share of the companies on usedby, not of the market.
Gradient Labs onlyBothKustomer only
More common with Kustomer
- E-commerce & D2C9 of the 9 E-commerce & D2C companies on usedby that use either tool use Kustomer.
- Fashion & Apparel6 of the 6 Fashion & Apparel companies on usedby that use either tool use Kustomer.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Gradient LabsKustomerWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gradient Labs
SteadyPay scaled to 33,000 outbound calls per month
SteadyPay
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Yonder resolves disputes 150% faster with AI agents
Yonder
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Kustomer
chat grew from 36% to 66% of all inbound volume in under 9 months
MeUndies
Vendor case study, kustomer.com, captured Oct 3, 2026
How Coterie Baby uses Kustomer
Coterie Baby
Vendor case study, kustomer.com, captured Oct 3, 2026
Questions about Gradient Labs and Kustomer
Which is used more, Gradient Labs or Kustomer?
Kustomer has more customers on usedby: 32 against 17 for Gradient Labs.
Do companies use both Gradient Labs and Kustomer?
usedby has not found a company with a confirmed or observed line on both Gradient Labs and Kustomer yet.
Who uses Gradient Labs?
17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.
Who uses Kustomer?
32 companies on usedby, each with the public page that shows it. See who uses Kustomer.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.