Talkdesk vs Zendesk AI: who uses which
Customers, public proof and the companies that use both.
On usedby, 47 companies use Talkdesk and 27 use Zendesk AI. No company is listed with both yet. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 6, 2026: 68 of 74 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Talkdesk, Zendesk AI, or both
Every company with a public proof for at least one of the two tools.
47
use only Talkdesk
0
companies use both
27
use only Zendesk AI
47 companies use only Talkdesk, 27 use only Zendesk AI and 0 use both, out of the 74 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Talkdesk
Zendesk AIWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Zendesk AI
a reduction by more than 56 percent
IRC-CEO
Vendor case study, zendesk.com, published Mar 9, 2026
more than 50 percent of Babbel’s tickets are automated through AI agents
Babbel
Vendor case study, zendesk.com, published Feb 11, 2026
Questions about Talkdesk and Zendesk AI
Which is used more, Talkdesk or Zendesk AI?
Talkdesk has more customers on usedby: 47 against 27 for Zendesk AI.
Do companies use both Talkdesk and Zendesk AI?
usedby has not found a company with a confirmed or observed line on both Talkdesk and Zendesk AI yet.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
Who uses Zendesk AI?
27 companies on usedby, each with the public page that shows it. See who uses Zendesk AI.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.