Gradient Labs vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 17 companies use Gradient Labs and 47 use Talkdesk. No company is listed with both yet. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 7, 2026: 62 of 64 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Gradient Labs, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
17
use only Gradient Labs
0
companies use both
47
use only Talkdesk
17 companies use only Gradient Labs, 47 use only Talkdesk and 0 use both, out of the 64 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 7, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Gradient Labs
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Gradient Labs
SteadyPay scaled to 33,000 outbound calls per month
SteadyPay
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Yonder resolves disputes 150% faster with AI agents
Yonder
Vendor case study, gradient-labs.ai, captured Oct 7, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Gradient Labs and Talkdesk
Which is used more, Gradient Labs or Talkdesk?
Talkdesk has more customers on usedby: 47 against 17 for Gradient Labs.
Do companies use both Gradient Labs and Talkdesk?
usedby has not found a company with a confirmed or observed line on both Gradient Labs and Talkdesk yet.
Who uses Gradient Labs?
17 companies on usedby, each with the public page that shows it. See who uses Gradient Labs.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.