Parloa vs Sprinklr: who uses which
Customers, public proof and the companies that use both.
On usedby, 36 companies use Parloa and 23 use Sprinklr. 1 company uses both, including Microsoft. Parloa leads among the Insurance & InsurTech companies on usedby that use either tool.Latest check Oct 8, 2026: 52 of 59 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Parloa, Sprinklr, or both
Every company with a public proof for at least one of the two tools.
35
use only Parloa
1
company uses both
22
use only Sprinklr
35 companies use only Parloa, 22 use only Sprinklr and 1 uses both, out of the 58 companies on usedby that use at least one of them.
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Microsoft |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Parloa, Sprinklr or both: a share of the companies on usedby, not of the market.
Parloa onlyBothSprinklr only
More common with Parloa
- Insurance & InsurTech7 of the 8 Insurance & InsurTech companies on usedby that use either tool use Parloa.
- IT Services & System Integration4 of the 5 IT Services & System Integration companies on usedby that use either tool use Parloa, 1 of them alongside Sprinklr.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Parloa
SprinklrWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Sprinklr
resulting in an estimated USD ~1,000,000 in man‑hour savings
Asharq Network
Vendor case study, sprinklr.com, captured Oct 8, 2026
44-minute reduction in average response times
Tawuniya
Vendor case study, sprinklr.com, captured Oct 8, 2026
Questions about Parloa and Sprinklr
Which is used more, Parloa or Sprinklr?
Parloa has more customers on usedby: 36 against 23 for Sprinklr.
Do companies use both Parloa and Sprinklr?
Yes. 1 company uses both on usedby, including Microsoft.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
Who uses Sprinklr?
23 companies on usedby, each with the public page that shows it. See who uses Sprinklr.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.