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AI agents for customer service tools used by Media & Entertainment companies

Each line links its public proof and the date usedby last checked it.

39

Media & Entertainment companies use AI agents for customer service tools

16 confirmed 23 observed

The most used: Ada (5), Decagon (5), and Gupshup (5).Data as of Oct 25, 2026

Ranking

Tools ranked by the Media & Entertainment companies that use them. Ties go to the stronger proof.

Largest and best-proven users

Two labelled views of the same companies. Neither is a score.

Largest companies

By employee range. Size known for 16 of 39.

  • NetflixObserved10,001+ employeesChecked Oct 25, 2026
  • SonyObserved10,001+ employeesChecked Oct 19, 2026
  • SiriusXMConfirmed5,001–10,000 employeesChecked Oct 25, 2026

Strongest proof

Confirmed or declared: 16 of 39. This view filters what you read, never what is counted.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Ada5 companies · Checked Oct 24, 20265
    3 confirmed 2 observed

    Ada profile

  2. 2Decagon5 companies · Checked Oct 24, 20265
    2 confirmed 3 observed

    Decagon profile

  3. 3Gupshup5 companies · Checked Oct 25, 20265
    2 confirmed 3 observed

    Gupshup profile

  4. 4Tidio4 companies · Checked Oct 25, 20264
    4 confirmed 0 observed

    Tidio profile

  5. 5Netomi4 companies · Checked Oct 8, 20264
    0 confirmed 4 observed

    Netomi profile

  6. 6Forethought3 companies · Checked Oct 24, 20263
    1 confirmed 2 observed

    Forethought profile

  7. 7Sierra2 companies · Checked Oct 25, 20262
    2 confirmed 0 observed

    Sierra profile

  8. 8LivePerson2 companies · Checked Oct 24, 20262
    1 confirmed 1 observed

    LivePerson profile

  9. 9Blip2 companies · Checked Oct 19, 20262
    0 confirmed 2 observed

    Blip profile

  10. 10Maven AGI2 companies · Checked Oct 20, 20262
    0 confirmed 2 observed

    Maven AGI profile

  11. 11Parloa2 companies · Checked Oct 23, 20262
    0 confirmed 2 observed

    Parloa profile

  12. 12Gradient Labs1 company · Checked Oct 21, 20261
    1 confirmed 0 observed

    Gradient Labs profile

  13. 13ASAPP1 company · Checked Oct 7, 20261
    0 confirmed 1 observed

    ASAPP profile

  14. 14Cognigy1 company · Checked Oct 24, 20261
    0 confirmed 1 observed

    Cognigy profile

  15. 15Crescendo1 company · Checked Oct 24, 20261
    0 confirmed 1 observed

    Crescendo profile

  16. 16Yellow.ai1 company · Checked Oct 19, 20261
    0 confirmed 1 observed

    Yellow.ai profile

How usedby counts

16 confirmed 23 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 25, 2026.

Questions

Which AI agents for customer service tools do Media & Entertainment companies use most?

Ada leads: 5 of the 39 Media & Entertainment companies on usedby that use AI agents for customer service tools use it. Next: Decagon (5), Gupshup (5), Tidio (4), and Netomi (4). See Ada.

How many Media & Entertainment companies use AI agents for customer service tools?

39 Media & Entertainment companies on usedby use at least one of 16 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 39 companies, each counted at its strongest proof: 16 confirmed, 0 declared, 23 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Media & Entertainment company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.